Refund & Return Policy
Adam Michael Jewelers
Effective Date: 4-11-2026
We stand behind the quality of our products and aim to provide a smooth and transparent experience. Due to the nature of luxury watches, jewelry, and made-to-order items, the following policy applies.
Returns Eligibility
You may request a return if:
- The item arrives damaged or defective
- The wrong item was received
- The item is unused and in original condition (where applicable)
Return requests must be submitted within:
Non-Returnable Items
The following are not eligible for return or refund:
- Worn, used, or altered items
- Custom, made-to-order, or special request items
- Items marked as final sale
- Gift cards
- Items returned without prior approval
Return Process
To initiate a return:
- Email:
- Include:
- Order number
- Reason for return
- Photos (if damaged or incorrect)
- Wait for approval and return instructions
👉 Do not send items back without authorization
Refunds
Once your return is received and inspected:
- Approved refunds are issued to the original payment method
- Processing time: 5–7 business days
- Shipping fees are non-refundable
Store Credit
In some cases, returns may be issued as:
This may apply when:
- Items are no longer in stock
- Exchanges are requested
- Promotional or discounted purchases
Exchanges
We replace items only if they are:
If you need an exchange, contact us with details.
Order Cancellations
- Orders may be canceled within 24 hours of purchase
- After 24 hours, orders may already be processed and cannot be canceled
- If shipped, the return process must be followed
Chargebacks & Disputes
We encourage customers to contact us first for any issue.
We will provide order records, delivery confirmation, and communication history when responding to disputes.
Damaged or Defective Items
If your item arrives damaged:
- Report within 48 hours of delivery
- Provide clear photos of the product and packaging
- We will resolve with a replacement or refund where applicable
Lost Shipments
If a package is confirmed lost:
- A replacement or refund may be issued after carrier confirmation
- Claims must be initiated with the shipping carrier
Incorrect Address
- Customers are responsible for accurate shipping details
- Orders returned due to incorrect address may incur reshipping fees
- We are not responsible for lost packages due to incorrect input
Processing Notes
- Some items are fulfilled through global partners
- Inspection and handling times may affect eligibility windows
- Each case is reviewed individually to ensure fair resolution
Contact
For all return and refund requests:
